Noor – Delivering Excellence to Your Doorstep

At Noor, we are committed to ensuring that your shopping experience is smooth and hassle-free. This Shipping Policy outlines how we process, handle, and deliver your orders.

1. Processing Time

• Order Processing: Once you place an order on our website, it will be processed within 1-2 business days (excluding weekends and holidays). During peak seasons or promotions, processing times may be extended, but we will do our best to fulfill your order as quickly as possible.

• Order Confirmation: After placing your order, you will receive a confirmation email with your order details. Please review this information carefully, and contact us immediately if there are any discrepancies.

2. Shipping Rates & Delivery Times

• Domestic Shipping: We currently ship to all major cities and towns across Pakistan. Shipping rates are calculated at checkout based on your location and the weight of your order.

  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-2 business days 

• Free Shipping: Enjoy free standard shipping on orders above Rs [6300].

3. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your order online. Please allow 24-48 hours for the tracking information to update.

4. Shipping Partners

We partner with TCS to deliver your orders safely and on time. Our partnership with TCS ensures reliable and efficient delivery services across Pakistan.

5. Shipping Restrictions

• PO Box Addresses: Please note that we do not ship to PO Box addresses. Kindly provide a complete residential or business address to ensure successful delivery.

• Remote Areas: Deliveries to remote or less accessible areas may take longer than the estimated delivery times. In such cases, we will keep you informed of any delays.

6. Failed Deliveries & Address Issues

• Incorrect Addresses: Please ensure that all shipping details are accurate before placing your order. Noor is not responsible for orders that are not delivered due to incorrect or incomplete addresses.

• Delivery Attempts: TCS will attempt delivery to your address as per their standard operating procedures. If the delivery is unsuccessful due to unavailability, incorrect address, or other issues, your order may be returned to us. In such cases, additional shipping fees may apply to re-dispatch the order.

7. International Shipping

• Currently, we do not offer international shipping. We are focused on serving customers within Pakistan. However, stay tuned as we work on expanding our services to other regions in the future.

8. Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage and your order details. We will work with TCS to resolve the issue and ensure a replacement is sent out promptly.

• Lost Packages: If your package is lost in transit, we will investigate with TCS and keep you updated throughout the process. In the rare event that a package cannot be located, we will offer a replacement or refund.

9. Changes to Shipping Policy

Noor reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the change.

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to reach out to our customer service team at +923177759195. We are here to assist you.